Change Language: Deutsch Dansk English (UK) Español Française Dutch русский язык

Terms and Conditions

  1. Goods will only be dispatched once payment has been received in full
  2. We offer refunds on incorrectly dispatched goods once the goods have been returned to us in a saleable state.  If they are returned in a saleable state, and unopened/unused.
  3. We do not offer refunds on goods correctly supplied.
  4. Goods should be signed for.  You should not accept or sign for any goods if they are damaged in anyway, and you should instruct the courier that they are they are to be returned to sender as they are damaged.  You should then immediatley inform us of this.
  5. Most items we can send by signed for parcel post, but in some cases we have to use couriers due to the postal service not accepting certain items.  Should we have to use couriers we will advise you of the revised shipping cost that must be paid before the goods are shipped.
  6. Placing an order for goods with us constitutes your acceptance of our Terms and Conditions.
  7. We aim to dispatch goods within 24 hours of receiving your order, however should stock levels not be able to fufill your order, we shall advise you of this and the anticipated date that we can supply, which is normally 2 to 3 days.


©2015 Tsarina Imperial Dacha Co Ltd - All rights reserved.

"Tsarina Natural Woodcare" uses cookies to improve its website. For more details and how to manage cookies, please see our privacy policy.

I accept cookies from this site.

eCommerce by CubeCart